Privacy Policy for ScaleSmart
Last Updated: May 02, 2026
At ScaleSmart, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you use our digital solutions, systems design services, and recruitment platform.
1. Information We Collect
We collect information that helps us provide a better experience and service to you:
- Contact Data: Name, email address, WhatsApp number, and social media handles (LinkedIn, Facebook) when you reach out via our contact forms.
- Service Data: Information about your business, tools, and operational needs provided during strategy sessions.
- Career Data: For VA candidates, we collect CVs, portfolios, work experience, tool proficiency, and skills as part of our application process.
- Usage Data: Technical information such as IP addresses, browser type, and how you interact with our website to improve performance.
2. How We Use Your Information
ScaleSmart uses your data for the following purposes:
- Service Delivery: To design and implement your custom operational systems.
- Communication: To respond to inquiries, send system logs, and coordinate strategy calls.
- Recruitment: To evaluate and contact candidates for Virtual Assistant roles.
- System Improvement: To analyze how our tools (like the Prompt Generator) are used and optimize them.
3. Data Protection and Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. As a systems-first agency, we prioritize technical security in every workflow we build.
4. Data Sharing
We do not sell your personal data to third parties. We only share information with:
- Internal Team: Vetted operators and managers within ScaleSmart who need the data to perform their roles.
- Service Providers: Trusted tools (like Google Workspace or automation platforms) that are essential for our operations.
- Legal Compliance: When required by law to protect our rights or comply with a judicial proceeding.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections to any inaccurate information.
- Request the deletion of your data from our active systems.
- Opt-out of any marketing communications.
6. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: Email: scalesmart.contact@gmail.com